Support & Help

We’re here for you, fast, professional and personalised. Find answers, resources and direct contact details for our team.
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Find the right section quickly

Find the right help for your enquiry straight away.

Frequently Asked Questions

You can find the answers to the most frequently asked questions in our FAQs, covering everything from features and pricing to data protection.

Get in touch

Please get in touch with us directly via our contact form or by email at support@greenwash-monitor.com.

Documentation

You can find guides, API references and best practices in our documentation (coming soon).

Support Pledge

This is how we support you

Our support team consists of experienced sustainability and technology experts. We can help you not only with technical queries, but also with making the best use of the GreenClaims Manager to meet your compliance objectives.
Our opening hours
Monday to Friday, 9.00 am – 5.00 pm (CET). We respond to email enquiries throughout the day. Enterprise customers are assigned a dedicated contact person with priority support and personalised onboarding.

  • Personalised support, no chatbot maze

  • Email support: You’ll receive a reply later today

  • Telephone: Mon–Fri 9.00 am–5.00 pm

  • GDPR-compliant, all data stored on German servers

  • 99.9% uptime guarantee

Get in touch
Customer Support
Solving Problem
01
Send enquiry

Please email us at support@greenwash-monitor.com or use our contact form at /contact.

02
Confirmation received

Within 8 hours, you will receive a confirmation of receipt with a personal ticket number.

03
Solution & Follow-up

Our team will resolve your issue and check that everything is working to your satisfaction.

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