1. Data protection at a glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data refers to any data that can be used to identify you personally. For detailed information on data protection, please refer to our privacy policy set out below this text.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the legal notice on this website.

How do we collect your data?

Your data is collected, on the one hand, when you provide it to us. This may include, for example, data that you enter into a contact form.

Other data is collected automatically or, with your consent, by our IT systems when you visit the website. This consists primarily of technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you access this website.

What do we use your data for?

Some of the data is collected to ensure the website functions correctly. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right at any time to obtain, free of charge, information about the origin, recipients and purpose of your stored personal data. You also have the right to request the rectification or erasure of this data. If you have given your consent to data processing, you may withdraw this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the relevant supervisory authority.

You may contact us at any time at the address given in the legal notice regarding this matter and any other questions relating to data protection.

Analytics tools and third-party tools

When you visit this website, your browsing behaviour may be analysed for statistical purposes. This is primarily carried out using so-called analytics programmes.

Detailed information on these analytics programmes can be found in the following privacy policy.

2. General information and mandatory details

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various types of personal data are collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this is done.

Please note that data transmission over the internet (e.g. when communicating by email) may be subject to security vulnerabilities. It is not possible to guarantee complete protection of data against access by third parties.

Information on the data controller

The data controller for data processing on this website is:

Dr Carsten Euwens
Papoo Software & Media GmbH
Musterstraße 1
10115 Berlin

Telephone: +49 (0)228 536 637 26
Email: info@greenclaimsmanager.com

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).

Retention period

Unless a more specific retention period is stated in this privacy policy, your personal data will remain with us until the purpose for which it is processed no longer applies. If you make a valid request for erasure or withdraw your consent to data processing, your data will be erased, provided we have no other legally permissible grounds for retaining your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted once these grounds no longer apply.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your explicit consent. You may withdraw any consent you have already given at any time. The lawfulness of the data processing carried out prior to the withdrawal remains unaffected by the withdrawal.

Right to object to data collection in specific cases and to direct marketing (Article 21 of the GDPR)

IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6(1)( E OR F OF THE GDPR, YOU HAVE THE RIGHT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RELEVANT LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA, UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ARTICLE 21(1) OF THE GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING, INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR THE PURPOSES OF DIRECT MARKETING (OBJECTION PURSUANT TO ARTICLE 21(2) OF THE GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place where the alleged infringement occurred. This right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract provided to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another data controller, this will only take place to the extent that it is technically feasible.

SSL or TLS encryption

This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the website operator. You can recognise an encrypted connection by the fact that the address bar of your browser changes from ‘http://’ to ‘https://’ and by the padlock icon in your browser bar.

When SSL or TLS encryption is enabled, the data you send to us cannot be read by third parties.

Encrypted payment transactions on this website

If, following the conclusion of a contract involving a fee, you are required to provide us with your payment details (e.g. account number for direct debit authorisation), these details are required for payment processing.

Payment transactions using standard payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the address bar of your browser changes from ‘http://’ to ‘https://’ and by the padlock icon in your browser bar.

With encrypted communication, the payment details you send to us cannot be read by third parties.

Access, erasure and rectification

In accordance with the applicable legal provisions, you have the right at any time to obtain, free of charge, information about your stored personal data, its origin and recipients, and the purpose of the data processing, and, where applicable, the right to have this data rectified or erased. For this and any further questions regarding personal data, you may contact us at any time at the address given in the legal notice.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. To do so, you may contact us at any time at the address given in the legal notice. The right to restriction of processing applies in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of this verification, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data has been or is being carried out unlawfully, you may request the restriction of data processing instead of erasure.
• If we no longer require your personal data, but you require it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of erasure.
• If you have lodged an objection under Article 21(1) of the GDPR, a balancing of interests between yours and ours must be carried out. Until it has been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, such data – apart from its storage – may only be processed with your consent or for the purposes of asserting, exercise or defence of legal claims, or to protect the rights of another natural or legal person, or for reasons of an important public interest of the European Union or a Member State.

Objection to promotional emails

We hereby object to the use of contact details published in accordance with the legal requirement to provide an imprint for the purpose of sending unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example via spam emails.

3. Data collection on this website

Cookies

Our website uses so-called ‘cookies’. Cookies are lines of text containing specific information in text files that are exchanged between the website and your browser; they serve to maintain certain settings, and the information they contain is stored on your device – find out more here – and do not cause any damage to your device. In layman’s terms, they could also be described, roughly speaking, as small text files. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or your web browser deletes them automatically.

In some cases, cookies from third-party companies may also be stored on your device when you visit our site (third-party cookies). These enable us or you to use certain services provided by the third-party company (e.g. cookies for processing payment services).

Cookies serve various purposes. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies are used to analyse user behaviour or to display advertising.

Cookies that are required to carry out the electronic communication process (necessary cookies), to provide certain functions you have requested (functional cookies, e.g. for the shopping basket function) or to optimise the website (e.g. cookies for measuring website traffic) are stored on the basis of Article 6(1)(f) of the GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies to ensure the technically fault-free and optimised provision of its services. Where consent to the storage of cookies has been sought, the relevant cookies are stored exclusively on the basis of this consent (Article 6(1)(a) of the GDPR); consent may be withdrawn at any time.

You can configure your browser so that you are notified when cookies are set and can choose to allow cookies only on a case-by-case basis, block the acceptance of cookies in specific cases or generally, and enable the automatic deletion of cookies when you close your browser. Disabling cookies may restrict the functionality of this website.

Where cookies are used by third parties or for analytical purposes, we will inform you of this separately within this privacy policy and, where necessary, seek your consent.

Server log files

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

• browser type and version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

This data is not combined with other data sources.

This data is collected on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in ensuring the technically error-free display and optimisation of its website – to this end, the server log files must be recorded.

Contact form

If you send us enquiries via the contact form, the details you provide in the enquiry form – including the contact details you enter there – will be stored by us for the purpose of processing your enquiry and in the event of any follow-up questions. We will not pass on this data without your consent.

The processing of this data is based on Article 6(1)(b) of the GDPR, provided that your enquiry relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Article 6(1)(f) of the GDPR) or on your consent (Article 6(1)(a) of the GDPR), provided that this has been requested.

The data you enter in the contact form will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your enquiry has been dealt with). Mandatory legal provisions – in particular retention periods – remain unaffected.

Enquiries by email, telephone or fax

If you contact us by email, telephone or fax, your enquiry, including all personal data contained therein (name, enquiry), will be stored and processed by us for the purpose of dealing with your request. We will not pass on this data without your consent.

The processing of this data is based on Article 6(1)(b) of the GDPR, provided that your enquiry relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Article 6(1)(f) of the GDPR) or on your consent (Article 6(1)(a) of the GDPR), provided that this has been sought.

The data you send to us via contact enquiries will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your enquiry has been fully processed). Mandatory legal provisions – in particular statutory retention periods – remain unaffected.

Registration on this website

You can register on this website to use additional features on the site. We use the data you provide for this purpose solely for the purpose of using the specific offer or service for which you have registered. The mandatory details requested during registration must be provided in full. Otherwise, we will refuse the registration.

In the event of significant changes, such as to the scope of the service or technically necessary changes, we will use the email address provided during registration to inform you accordingly.

The data provided during registration is processed for the purpose of fulfilling the user relationship established by the registration and, where applicable, to initiate further contracts (Article 6(1)(b) of the GDPR).

We will store the data collected during registration for as long as you remain registered on this website, after which it will be deleted. Statutory retention periods remain unaffected.

Comment function on this website

For the comment function on this site, in addition to your comment, details of the time the comment was posted, your email address and, if you do not post anonymously, the username you have chosen are stored.

Retention period for comments

The comments and associated data are stored and remain on this website until the content to which the comment relates has been completely deleted or the comments must be deleted for legal reasons (e.g. offensive comments).

Legal basis

Comments are stored on the basis of your consent (Article 6(1)(a) of the GDPR). You may withdraw any consent you have given at any time. To do so, simply send us an informal email. The lawfulness of any data processing operations that have already taken place remains unaffected by the withdrawal of consent.

4. Analytics tools and advertising

Matomo (formerly Piwik)

This website uses the open-source web analytics service Matomo. Matomo uses technologies that enable cross-page recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Matomo regarding the use of this website is stored on our server. The IP address is anonymised before storage.

With the help of Matomo, we are able to collect and analyse data on how visitors use our website. This enables us, amongst other things, to determine when specific pages were viewed and which region you are from. We also collect various log files (e.g. IP address, referrer, browsers and operating systems used) and can measure whether our website visitors carry out certain actions (e.g. clicks, purchases, etc.).

The use of this analytics tool is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in the anonymised analysis of user behaviour in order to optimise both its website and its advertising. Where consent has been sought (e.g. consent to the storage of cookies), processing takes place exclusively on the basis of Article 6(1)(a) of the GDPR; consent may be withdrawn at any time.

Hosting

We host Matomo exclusively on our own servers, so that all analytics data remains with us and is not passed on.

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising programme provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display adverts in the Google search engine or on third-party websites when the user enters specific search terms into Google (keyword targeting). Furthermore, targeted adverts can be displayed based on user data held by Google (e.g. location data and interests) (audience targeting). As the website operator, we can analyse this data quantitatively, for example by examining which search terms led to our adverts being displayed and how many adverts resulted in corresponding clicks.

The use of Google Ads is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in marketing its services and products as effectively as possible.

No data is transferred to the USA via our site; data on this site is not tracked by Google scripts.

Newsletter data

If you wish to subscribe to the newsletter offered on the website, we require your email address and information that enables us to verify that you are the owner of the email address provided and that you consent to receiving the newsletter. No further data is collected, or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.

The processing of data entered into the newsletter subscription form is carried out solely on the basis of your consent (Article 6(1)(a) of the GDPR). You may withdraw your consent to the storage of your data and email address, and to their use for sending the newsletter, at any time, for example via the ‘Unsubscribe’ link in the newsletter. The lawfulness of any data processing operations that have already taken place remains unaffected by this withdrawal.

The data you have provided to us for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter, and will be deleted from the newsletter distribution list once you have unsubscribed or once the purpose for which it was collected no longer applies. We reserve the right to delete or block email addresses from our newsletter distribution list at our own discretion, in accordance with our legitimate interest under Article 6(1)(f) of the GDPR.

Data stored by us for other purposes remains unaffected by this.

After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider on a blacklist, if this is necessary to prevent future mailings. The data from the blacklist will be used solely for this purpose and will not be combined with any other data. This serves both your interests and our interest in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Article 6(1)(f) of the GDPR). There is no time limit on storage on the blacklist. You may object to this storage provided that your interests override our legitimate interest.

Sending newsletters to existing customers

If you order goods or services from us and provide your email address in the process, we may subsequently use this email address to send you newsletters, provided we inform you of this in advance. In such cases, the newsletter will only contain direct marketing for our own similar goods or services. You may unsubscribe from this newsletter at any time. A link for this purpose is included in every newsletter. The legal basis for sending the newsletter in this case is Article 6(1)(f) of the GDPR in conjunction with Section 7(3) of the UWG.

Once you have unsubscribed from the newsletter mailing list, your email address may be stored on a blacklist to prevent future mailings from being sent to you. The data from the blacklist is used solely for this purpose and is not combined with any other data. This serves both your interests and our interest in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Article 6(1)(f) of the GDPR). There is no time limit on storage on the blacklist. You may object to this storage provided that your interests override our legitimate interest.

5. Plugins and tools

GreenClaims Manager

We use our consent management tool, GreenClaims Manager, on our website.

This tool enables you to give consent to data processing via the website, in particular the setting of cookies, and to exercise your right to withdraw consent that has already been given.
The purpose of data processing is to obtain and document the necessary consents for data processing and thereby comply with legal obligations.

Cookies may be used for this purpose. Among other things, the following information is collected and transmitted to GreenClaims Manager: the date and time the page was accessed, a random ID, and consent status. Papoo Software & Media GmbH does not process the data itself; the data is stored as a log file. Access to our customers’ log files is only granted following prior consultation with and consent from the customer. This data is not disclosed to any other third parties. Data processing is carried out to fulfil a legal obligation on the basis of Article 6(1)(c) of the GDPR.

OpenStreetMap

We use the OpenStreetMap (OSM) mapping service. The provider is the OpenStreetMap Foundation (OSMF), 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom.

When you visit a website that incorporates OpenStreetMap, your IP address and other information about your behaviour on that website, amongst other things, are transmitted to the OSMF. To this end, OpenStreetMap may store cookies in your browser or use similar recognition technologies.

Furthermore, your location may be recorded if you have enabled this in your device settings – for example, on your mobile phone. The provider of this site has no control over this data transfer. For further details, please refer to OpenStreetMap’s privacy policy at the following link: https://wiki.osmfoundation.org/wiki/Privacy_Policy.

The use of OpenStreetMap is in the interest of presenting our online services in an appealing manner and ensuring that the locations we specify on the website can be easily found. This constitutes a legitimate interest within the meaning of Article 6(1)(f) of the GDPR. Where consent has been sought (e.g. consent to the storage of cookies), processing takes place exclusively on the basis of Article 6(1)(a) of the GDPR; consent may be withdrawn at any time.

6. E-commerce and payment providers

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent that it is necessary for the establishment, content or amendment of the legal relationship (contractual data). This is carried out on the basis of Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. We collect, process and use personal data relating to the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill them for it.

The customer data collected will be deleted upon completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data transfer upon conclusion of a contract for online shops, retailers and goods dispatch

We only transfer personal data to third parties where this is necessary for the fulfilment of the contract, for example to companies responsible for delivering the goods or to the bank commissioned to process payments. No further transfer of data takes place, or only if you have expressly consented to such transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The legal basis for data processing is Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Data transfer upon conclusion of a contract for services and digital content

We only transfer personal data to third parties where this is necessary for the performance of the contract, for example to the bank responsible for processing payments.

No further transfer of data takes place, or only if you have expressly consented to such transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The legal basis for data processing is Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Payment services

We integrate third-party payment services into our website. When you make a purchase from us, your payment details (e.g. name, payment amount, bank account details, credit card number) are processed by the payment service provider for the purpose of processing the payment. These transactions are subject to the respective contractual and data protection provisions of the relevant providers. The use of payment service providers is based on Article 6(1)(b) of the GDPR (performance of a contract) and in the interest of ensuring a payment process that is as smooth, convenient and secure as possible (Article 6(1)(f) of the GDPR). Where your consent is sought for specific actions, Article 6(1)(a) of the GDPR forms the legal basis for data processing; consent may be withdrawn at any time with future effect.

We use the following payment services / payment service providers on this website:

PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (hereinafter ‘PayPal’). For further details, please refer to PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Stripe

The provider for customers within the EU is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”).

Data transfers to the USA are based on the EU Commission’s Standard Contractual Clauses. Further details can be found here: https://stripe.com/de/privacy and https://stripe.com/de/guides/general-data-protection-regulation.

You can read more about this in Stripe’s privacy policy at the following link: https://stripe.com/de/privacy.

Klarna

The provider is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”). Klarna offers various payment options (e.g. payment in instalments). If you choose to pay via Klarna (Klarna Checkout solution), Klarna will collect various personal data from you. Klarna uses cookies to optimise the use of the Klarna Checkout solution. For details on the use of Klarna cookies, please see the following link: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.

You can find further details in Klarna’s privacy policy at the following link: https://www.klarna.com/de/datenschutz/.